{"id":170,"date":"2019-01-11T14:18:42","date_gmt":"2019-01-11T14:18:42","guid":{"rendered":"https:\/\/democontent.codex-themes.com\/sites-wpb-v5\/shop-online\/?page_id=170"},"modified":"2022-08-23T08:21:13","modified_gmt":"2022-08-23T08:21:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.mtekstil.com\/en\/faqs\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"

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PRODUCTS<\/div>\n

[\/vc_column_text][vc_tta_accordion style=”simple_solid” shape=”round” color=”black” c_icon=”solid_squared” active_section=”1″][vc_tta_section title=”WHAT IS MINIMUM ORDER QUANTITY?” tab_id=”1547448475078-bed51724-1dec”][vc_column_text]There are different minimum order quantities for each product group. We do not have any retail sales. <\/strong><\/strong>You can specify the details of your request<\/u>\u00a0and learn the quantities by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH <\/strong>forms on the product pages. We will get back to you as soon as possible.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I LEARN THE PRODUCT PRICES?” tab_id=”1547448475079-71c63a28-fec2″][vc_column_text]Pricing varies depending on the details in your request and production quantities.<\/strong> You can specify the details of your request<\/span> and request information on the product prices by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH<\/strong> forms on the product pages. We will get back to you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN A LOGO \/ DESIGN BE APPLIED TO THE PRODUCTS?” tab_id=”1547448475080-edb6a4ab-0b54″][vc_column_text]Yes, logos or designs can be applied to products according to their design styles.<\/strong> You can specify the details of your request<\/span> and learn the suitability of your request by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH<\/strong> forms on the product pages. We will get back to you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I REQUEST A SAMPLE BEFORE PRODUCTION?” tab_id=”1547448475081-aa64b7e0-888a”][vc_column_text]Sample preparation varies according to the number of production and product status. You can request samples if minimum quantities are met and your request is suitable for sample production.<\/strong> You can specify the details of your request<\/span> and learn the sample preparation status by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH<\/strong> forms on the product pages. We will get back to you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT ARE THE PRODUCTION TIMES?” tab_id=”1547448475081-7000b1b6-67dd”][vc_column_text]Our deadlines vary according to the order quantity, model and type of application requested. Our production capacity is sufficient to fulfill all demands quickly.<\/strong> You can specify the details of your request<\/span> and request information about the production times by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH<\/strong> forms on the product pages. We will get back to you as soon as possible.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″]

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SPECIAL PRODUCTION
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[\/vc_column_text][vc_tta_accordion style=”simple_solid” shape=”round” color=”black” c_icon=”solid_squared” active_section=”1″][vc_tta_section title=”CAN I REQUEST SPECIAL MODELS?” tab_id=”1547448409199-85945b77-0184″][vc_column_text]Yes, special models can be produced by inspecting and producing appropriate molds by our model designers if they meet the minimum quantities.<\/strong> You can specify the details of your request<\/span> and send your special model requests to us together with their visuals by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH<\/strong> forms on the product pages. We will get back to you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I REQUEST SPECIAL FABRIC?” tab_id=”1547448409200-b0acb72f-6d82″][vc_column_text]Yes, we can manufacture custom fabrics if the minimum quantities are met. Our team will review your request and get back to you.<\/strong> You can specify the details of your request<\/span> and communicate your special fabric requests to us by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH<\/strong> forms on the product pages. We will get back to you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN YOU MAKE THE MODEL SIMILAR TO THE MODEL I SEND?” tab_id=”1547448409202-a41e9484-712b”][vc_column_text]Yes, if you offer us the model you want, we can produce exactly the same with all the details such as fabric, pattern, sewing features. Our team will review your request and get back to you.<\/strong> You can specify the details of your request<\/span> and communicate your specific model requests to us by using the REQUEST QUOTATION<\/strong> or GET IN TOUCH<\/strong> forms on the product pages. We will get back to you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I LEARN ABOUT QUALITY CONTROL PROCESSES?” tab_id=”1547448409203-6b2eca26-fdb9″][vc_column_text]Quality control commences with the purchase of fabric and continues at every stage until the order delivery, with the approval received after the sample processes and necessary revisions. Our customers can check their products at every stage. A sample of the products can be requested during the production phase or before loading.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT CAN I DO IF I HAVE A PROBLEM WITH THE PRODUCTS?” tab_id=”1547448409205-5b4b4037-3e2e”][vc_column_text]For our company, customer satisfaction is at the forefront. In cases caused by us, where possible, products are taken back and repaired or remanufactured[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1661242806072{margin-bottom: 0px !important;padding-top: 150px !important;}”][vc_column width=”1\/2″][vc_column_text css=”.vc_custom_1661242867996{margin-top: -10px !important;}”]<\/p>\n

STORAGE & CARGO<\/div>\n

[\/vc_column_text][vc_tta_accordion style=”simple_solid” shape=”round” color=”black” c_icon=”solid_squared” active_section=”1″][vc_tta_section title=”DO YOU PROVIDE WAREHOUSE SERVICE?” tab_id=”1547207440578-15ed9df9-f2c4″][vc_column_text]One of the biggest advantages of our company is warehouse service. You can keep the ready-made products in our warehouses as an additional service or have them shipped in the quantity and lot you request.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN YOU SEND PRODUCTS ABROAD?” tab_id=”1547207620943-16ed9333-dbd8″][vc_column_text]Yes, shipping is provided by air, land or sea, depending on price and delivery times, with contracted shipping companies. Our company carries out the official export processes. Delivery is made in the requested forms (EXW \u2013 FCA \u2013 CPT \u2013 CIP \u2013 DAT \u2013 DAP \u2013 DDP \u2013 FAS \u2013 FOB \u2013 CFR \u2013 CIF).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN WE GET THE PRODUCTS DELIVERED IN OUR WAREHOUSE?” tab_id=”1547207622004-f9a22620-e6cb”][vc_column_text]Yes, you can ask us to deliver your products to any address you wish. Delivery within Istanbul is free of charge.<\/strong> You must specify your delivery requests outside of Istanbul at the order stage.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I GET INFORMATION ABOUT PAYMENT?” tab_id=”1547207623641-43e4db85-375a”][vc_column_text]Our customer representative, who will contact you when you create your request, will inform you about the payment terms.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″]

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ANY OTHER QUESTIONS?<\/p>\n<\/div>\n

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You can contact us using the contact form below.<\/p>\n<\/div>\n

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